Flatwater Finishes is a locally owned flooring company located in North Vancouver. We specialize in providing high quality hardwood flooring services to residential and commercial customers throughout Vancouver.
Flatwater Finishes
Flatwater Finishes
Flatwater Finishes
Bespoke Flooring Provider
We are passionate about the craftsmanship of our work and strive to provide exceptional customer service with every project we undertake.
Our experienced team of professionals provides a full range of hardwood flooring options such as pre-finished and custom-installed hardwood floors, engineered wood floors, vinyl flooring, cork flooring, vinyl plank flooring, and more. Flatwater Finishes also offers professional installation services for all types of custom millwork including custom shelves, cabinetry, countertops moulding & more. We also offer repair and maintenance services. We take great pride in delivering top-notch service, excellent craftsmanship, and unbeatable value.
Shayne Letford is the owner of Flatwater Finishes. Shayne’s flooring knowledge comes from his 15 years of experience in home construction and renovation owning and operating Lower Coast Building Group.
Amanda is an interior designer at Flatwater Finishes and has been with the company since April 2021. Specializing in millwork design, Amanda uses that experience to assist homeowners, fellow interior designers, architects, and contractors with their projects. Over the years, her strengths at Flatwater Finishes have garnered some recognition for home and kitchen design by the Canadian Home Builders Association.
When she is not at Flatwater Finishes, Amanda is an avid traveller and loves spending time exploring the world. Some of her favourite memories include a 2-month backpacking adventure along the Mediterranean Coast, an 8-month trip connecting to her heritage around Southeast Asia, and getting her scuba diving certification in Thailand. Some of her future destinations include Peru, Egypt, South Africa, and Morocco.
We offer peace of mind with quality product and a valuable service
Our Process
While each job may be unique, we pride ourselves on a core process that remains the same for each and every project. All projects are met with equal value and equal attention. We are there every step of the way:
- One
Initial contact to speak about materials, budget, etc. so that appropriate samples are brought to the in-person meeting. - Two
Initial site visit to view samples, take measurements and gain one-to-one contact. - Three
Provide an estimate based on the needs discovered during the on-site meeting. Always make the effort to send an estimate within 24-48 hours.
- Four
Send a 50% deposit invoice once the estimate is accepted. Manage ordering, delivery, fabrication, other materials required, etc. Ensure that all materials arrive to site on an agreed upon date. - Five
Day 1: Meet the installation crew on site to set up. Discuss any possible change of time/cost for extra levelling, grinding, floor prep, and baseboards, etc. Review with the client prior to starting. - Six
If the job takes longer than 1 day, a check in will be provided every day or every other day, as required. All installers to report directly to Flatwater Finishes to avoid disruption.
- Seven
Once the installation is complete, a final walk through is arranged, photos are taken, and contact is made with the client to ensure satisfaction. - Eight
If there are no outstanding touch-ups a final invoice is sent along with the warranty and any applicable documents. - Nine
Client care follow up is provided for all completed jobs.
Awards
Finalist for a 2023 Georgie and Finalist for a 2023 Havan Award
Winner of the 2023 CHBA Best Whole Home Renovation Between $200k-$300k
Values
Flatwater Finishes is dedicated to providing high quality craftsmanship and superior customer service. Our team of experienced professionals are passionate about their work and strive to deliver the highest level of quality and attention to detail. From hand-selected materials to precision cutting and finishing, Flatwater Finishes combines traditional skills with modern techniques and technologies to create timeless pieces that stand the test of time. Additionally, we use environmentally friendly products and processes, ensuring a sustainable product for clients.
